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At Asia Luxury Linens, we strive to provide you with the highest quality products and customer satisfaction. If you’re not completely satisfied with your purchase, please review our return and exchange policy:

 

1. Eligibility for Returns and ExchangesYou may return or exchange any unused and unopened items within 30 days from the date of delivery.To be eligible for a return or exchange, items must be in their original condition, including packaging and tags.

 

2. Non-Returnable ItemsUnfortunately, gift cards and personalized items cannot be returned or exchanged.

 

3. How to Initiate a Return or ExchangeTo start a return or exchange, please email our customer service team at [insert email address] with your order number and the reason for the return or exchange.We will provide you with a return authorization and instructions for sending your items back.

 

4. Return Shipping CostsCustomers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label.

 

5. Refund ProcessOnce we receive your returned item, we will process your refund to the original payment method within 5-7 business days.Please note that shipping costs are non-refundable unless the return is due to a defect or our error.

 

6. ExchangesFor exchanges, please specify the item you would like to receive in your email. We will process your exchange and ship the new item upon receiving the returned product.

 

7. Damaged or Defective ItemsIf you receive an item that is damaged or defective, please contact us within 48 hours of delivery, and we will assist you with a replacement or refund.

 

8. Customer ServiceFor any questions or further assistance regarding returns and exchanges, please contact us at [insert email address] or [insert phone number]. Our customer service team is here to help!